Industries We Serve
Refund Policy
Refund & Cancellation Policy
How Our Engagements Work
- Software and AI automation projects are delivered in milestones, not as a single instant transaction, so refund terms are structured around project stages rather than a fixed return window.
- The specific payment schedule, milestones, and refund terms for your project are confirmed in writing in your project proposal or contract before work begins - this policy explains the general rules that apply alongside that agreement.
Cancellation Before Work Begins
- If you cancel before any development, design, or planning work has started on your project, you are eligible for a full refund of any advance payment made, minus payment gateway or transaction fees actually incurred.
- Cancellation requests must be submitted in writing (email is acceptable) to our project team.
Cancellation After Work Has Started
- Once work has started, fees for milestones that have already been completed and delivered are non-refundable, since they reflect time and resources already spent on your project.
- Any advance payment covering work not yet started or in-progress work beyond what has been delivered will be refunded on a pro-rata basis after deducting the cost of work completed.
- Third-party costs already incurred on your behalf (domain names, licenses, paid APIs, hosting, stock assets, etc.) are non-refundable, as these are typically non-cancellable once purchased.
Cancellation by Pixelwibes
- If we are unable to deliver a project or milestone as agreed, you will be offered a full refund for the undelivered portion of the work, or the option to have another team member complete it.
- We will always communicate delays or issues proactively rather than leaving a milestone silently incomplete.
Refund Timeline & Method
- Approved refunds are processed within 7-10 business days from the date of approval.
- Refunds are issued to the original payment method used, unless both parties agree otherwise in writing.
Requesting a Refund
- To request a refund or raise a billing dispute, contact us with your project name, invoice number, and the reason for the request, and our team will respond within 2 business days.
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